Hundreds of guests who tried to check in at a strap hotel casino last week met unusually long waiting times were reportedly caused by a complication of system upgrade.
A social media post by an international sports columnist showed abnormally long lines of people at Resorts World Casino Hotel, with some of the frustrated travelers who are said to wait as long as seven hours to check in. Resorts World Las Vegas responded directly to Danny Weidler’s X posts and said partly, “Our reservation system is currently undergoing maintenance to improve the booking experience for all our guests. We apologize for any inconvenience. “
On other social media platforms last week, some users reported difficulties in booking rooms at Resorts World as a result of the same technical hick.
The system upgrade ended on Saturday, according to a hotel official.
On Tuesday, Resorts World gave the following statement in response to questions about the viral incident.
“Resorts World Las Vegas recently implemented an upgrade to our booking and hotel technology platform. We experienced longer than expected delays in our guest check -in process due to an unforeseen interruption related to this upgrade. We have thanked our valued guests for their patience and understanding during this time. Our guest relationships have worked around the clock to solve any outstanding problems. We are committed to using this new technology to improve the customer experience in the future. “
Weidler, who writes for the magazine Sun-Herald in Australia, was in town to cover the National Rugby League. Resorts World was the official hotel for NRL and athletes.
On Friday, he published, “These are the lines for people who are forced to wait for hours to check in at NRLS Official (SIC) Hotel @resortsworldlv – three days after they tried to blame a system start. What a joke. Aussies traveling please before book. “
Weidler later reported that at least two rugby players were thrown out of the hotel to fight and because their name was not included in the guest register, a “blunder” that he criticized for the system upgrade.
Resorts World consists of three distinct hotel products – Hilton, Conrad and Crockfords. The facility upgraded the reservation system to enable more autonomy at the local level, since Las Vegas hotels usually have to make adjustments and reimbursements for guests more often than other properties under these brands, according to a resort world manager.
Contact David Danzis at ddanzis@ theplayerlounge.com or 702-383-0378. Follow @AC2vegas-danzis.bsky.social or @AC2vegas_danzis on X.
